New opportunity to increase revenue for hotel operations: food for the elderly via home delivery

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Introduction

A new opportunity has arisen for hospitality operations to deliver food to the elderly via a door-to-door delivery service. Funded by Medicare, this development could be attractive to hotel operations that have the infrastructure to efficiently prepare and deliver healthy cuisine and high-quality meals to seniors in their homes.

The potential to not only increase revenue, but also provide valuable community service, can provide a competitive advantage to hospitality operations. Hotels, resorts, country clubs as well as most other catering establishments could get a stream of funds increasing their revenue by participating in this innovative program for seniors at home, as well as to serve their communities.

One of the main purposes of home care is to enable people to stay at home independently and to prevent older people from going to hospitals and nursing homes. A silver lining of the pandemic experience has been a boost for both innovation and readiness for home medical care for the elderly. Indeed, studies show that the majority of seniors want to stay in their current home, which is most familiar to them.

Nutrition management is essential to maintaining optimal health. This includes being aware of any dietary restrictions and maintaining a balanced diet. Considering home-delivered meal programs can help ensure these healthy results.

Another emerging area related to the provision of services to the elderly at home is remote patient monitoring (RPM), in which devices connected to health professionals and electronic health records make care more cost-effective and easier. to manage. Globally, RPM is expected to become a $3.4 billion market by 2030, with products capable of tracking blood pressure, oxygen, glucose, weight, dehydration, heart rhythms abnormalities, shortness of breath and many more that are already found in patients’ homes. At Mass General Brigham Home Care in Boston, for example, the Connected Cardiac Care program allows a physician to remotely monitor and manage a patient who is being treated for heart failure (https://www.aarp.org/caregiving/home-care/info-2022/caregiving-technology.html).

Other ways to use or assess RPM include wearable devices that also measure vital health signs, bio-ingestible sensor capsules that measure patient data. And Google Amazon Alexa together a new home communication device for seniors and caregivers. This could be used for ordering menus from home, questions about meals on wheels for the elderly, diet and changes in food delivery schedules. A new innovation we are looking for is the Disney “Magic Band” Princess Cruises Medallion-like wearable device, which also has an application for seniors living at home (F. DeMicco, 2022).

Launch of an innovative new Meals on Wheels program

Metz Culinary Management Inc.’s Chef2Home has been developing high-quality, appealing meals for nearly 30 years to improve the health outcomes of their hospital and long-term care customers, as well as their fresh frozen meals delivered to homes to regional agencies on aging. So it’s a natural progression that they’re increasing the value of health plans through meal delivery while tackling major medical conditions. This Meal Delivery – Chef2Home can help seniors stay healthy and independent at home, reduce post-hospital readmissions, and meet chronic care needs.

Metz’s cooking team includes award-winning chefs and registered dietitians. These fresh frozen meals are designed to provide optimal vitamins, minerals and nutrients.

One of Chef2Home’s main goals is to create delicious and nutritious chef-prepared meals, including medically-adapted options, and deliver them from the Metz kitchen to residents in their homes. Every restaurant-inspired meal prepared is fresh frozen. Metz’s award-winning chefs work closely with a Registered Dietitian Nutritionist (RDN) to ensure that each ingredient is appropriate for the health condition of the person for whom the meal is being prepared. Above all, Metz imparts great taste to every meal they prepare, greatly increasing the chances that members will stay on top of their meal plan to meet or exceed targeted results.

Available menu options include meals designated as heart-healthy, diabetes-friendly, kidney-friendly, low-sodium, pureed, vegetarian, kosher, halal, and general wellness. The nutritional criteria for these categories, as well as the nutritional information for each meal, are listed on the Chef2Home website.

The vast majority of Medicare Advantage health plans cover meals after members are discharged from a hospital or skilled nursing facility. Healthy meals support the healing and recovery process, sometimes called Food as Medicine. This is just one example of how Medicare, Medicaid, and hospitals recognize that social factors must be taken into account to improve health and reduce unnecessary expenses, such as the cost of someone readmitted to hospital. hospital.

Last year, Metz provided more than 15 million healthcare and seniors’ meals to hospital patients, long-term care facilities and regional aging agencies, both in congregate settings and delivered home. For members of Medicare and Medicaid health plans, Chef2Home works with these organizations to provide access to healthy, delicious meals designed for specific medical conditions and overall health.

Chef2Home provides meals to support long-term care with a focus on meal delivery to help people live independently in their homes.

These meals are often covered by federal or state health plans or programs (such as the Senior Citizens Act and State Medicaid for Home and Community Services) and these affordable quality meals can also be purchased directly from the future by customers looking for a delicious general well-being. or health-specific cuisine. The ability for individuals to purchase meals directly is not yet available, but Metz will add a private payment option in the fall, allowing individuals or their caregivers to order and pay for meals online.

One example is Chef2Home’s state-of-the-art culinary center in Sarasota, USDA approved and certified to meet or exceed all government health and regulatory requirements, with the highest food and operational safety standards built into the processes . Additionally, Metz’s culinary programs follow Hazard Analysis Critical Control Point (HACCP) guidelines in the food preparation and delivery flow, and most importantly, these home-delivered meals exceed Older Americans Act menu standards ( OAA). Food sustainability is essential to Chef2Home and incorporates sustainability measures into all of its operations.

Conclusion

“Let food be your medicine”, One of Chef2Home’s main goals is to create delicious and nutritious chef-prepared meals, including medically-adapted options, and deliver them from the Metz kitchen to residents in their homes.

This new home meal delivery reimbursed could be an opportunity for informed reception operations. The potential to not only increase revenue, but also provide valuable community service, can be a competitive advantage for foodservice and hospitality operations.

Fred DeMicco
Northern Arizona University


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